David Vincent
Partner
David grew up in contact centres – starting as an agent on the frontline before extending his leadership into multi-site and blended operations. He has transformed contact centres in Australia, New Zealand and Vietnam in businesses as diverse as insurance, medical services and crisis support, working alongside renowned brands such as NRMA, CGU, Marie Stopes and Lifeline.
Triple Play
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David brings 30 years’ experience as an operational and HR executive working with iconic brands such as IAG. By instilling trust and building credibility quickly, he builds networks of influential stakeholders and works with them to translate strategy into meaningful opportunities, lead change, and business transformation.
Strategy and Operations Roles
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He draws upon a range of business tools and techniques to deliver programs using agile and lean methods, managing risk, BPI and financial outcomes. He has built a leadership profile across Human Resources, Operations, and Strategy; bringing all these executive experiences together to help contact centre people thrive and deliver on that all important customer experience.
Passion for customer led business transformation
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He continues to enjoy the thrill and hum that comes when a contact centre is operating at peak performance because he knows that you never really leave contact centres – he’s equally at home whether deep diving into forecasting or collaborating with the executive to set the strategy.
