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CXO  Team

2

With over 100 years’ combined experience, we get CX

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Sara Elmstrom

CEO

Sara is an experienced CEO and senior leader with 20 years of international experience spanning multiple industries. She is an intuitive and values driven leader with a commercial and decisive approach.

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David Vincent

Partner

David started on the  frontline of contact centres before extending his leadership into multi-site and blended operations. He has transformed contact centres in Australia, New Zealand and Vietnam in businesses as diverse as insurance, medical services and crisis suppor

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Stuart Brown

Partner

Stuart is an experienced executive within the Australian financial and professional services industry, with expertise across commercial leadership, and digital and process strategy.

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Maria Stavrinides

Culture, Leadership & Capability

Maria is a leading Organisational Development professional  and registered psychologist with a career spanning over 25 years supporting leaders and executive teams. She has consulted to CEO’s and group executives including Qantas, Westpac and IAG

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Holly Jonas

Brand, Operations & Technology

Holly is a marketing, operations, and communications professional with 20 years of experience building iconic brands across Europe, the Middle East, Africa, APAC, and ANZ. Skilled in strategy, marketing planning, and operations.

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Brendan Gale

Reporting, Insights & Projects

Brendan is a customer-focussed claims executive with extensive experience in building high performance teams, process optimisation, data insights and program management. For over 15 years, he has worked and consulted with multiple General Insurance leadership teams across top industry brands.

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Dale Clifford

Customer, Digital & Design

Dale is an experienced innovation designer with 20+ years' experience in energy, utilities, real estate and insurance. Dale specialises in developing strategies and scalable systems that help businesses develop, test and iterate solutions and experiences that customers need and want, with proven ROI.

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Mitisha Paleja

Business Analyst

Mitisha is a business analyst with a Masters of International Business from University of New South Wales. With hands-on experience in both International and Australian markets, she brings a unique perspective to her work. Mitisha is skilled in marketing and brand analytics.

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