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WHO WE ARE

Our team.

We get CX.


With over 100 years' combined experience, we get CX.

Sara Elmstrom

CEO

Sara is an experienced CEO and senior leader with 20 years of international experience spanning multiple industries. She is an intuitive and values driven leader with a commercial and decisive approach.

​Sara’s passion and expertise is leading transformation through a focus on culture, customer and commercials using Human Centred Design principles in her work.

David Vincent

COO

David started on the frontline of contact centres before extending his leadership into multi-site and blended operations. He has transformed contact centres in Australia, New Zealand and Vietnam in businesses as diverse as insurance, medical services and crisis support, working alongside renowned brands such as NRMA, CGU, Marie Stopes and Lifeline.

Dale Clifford

Technology, Digital & Design

Dale is an experienced innovation designer with 20+ years' experience in energy, utilities, real estate and insurance. Dale specialises in developing strategies and scalable systems that help businesses develop, test and iterate solutions and experiences that customers need and want, with proven ROI.

Stuart Blake

Executive Chair

Stuart has over 30 years’ experience in Financial Services. As the Co-Founder and Managing Director of the The Bridge International, he leads the Strategy and Corporate Development practice working with Boards, CEOs and executive teams across numerous industries as a trusted advisor and transformational leader.

Maria Stavrinides

Culture, Leadership & Capability

Maria is a leading Organisational Development professional and registered psychologist with a career spanning over 25 years supporting leaders and executive teams achieve performance gains through an integrated approach to strategy, culture, leadership development and capability uplift. She has consulted to CEO’s and group executives including Qantas, Westpac and IAG.

Mitisha Paleja

Customer, Brand & Loyalty

Mitisha is a consultant with experience across growth strategy, customer experience, and data-driven insights. With a background in international business and experience across startups and established companies, she helps brands turn insights into clear, practical outcomes.

Stuart Brown

Partner

Stuart is an experienced executive within the Australian financial services and professional services industry, with significant expertise across commercial leadership, data, reporting and insights, digital and process design and strategy.

Holly Jonas

Brand & Operations

Holly is a marketing, operations, and communications professional with 20 years of experience building iconic brands across Europe, The Middle East, Africa, APAC, and ANZ. Skilled in strategy, marketing planning, and operations.

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