CXO2 is pleased to announce that Dale Clifford has joined the team
Dale brings a wealth of knowledge and expertise with over 20 years of experience in industries as diverse as energy, real estate,...
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mitishapaleja5
- Jul 29
- 1 min
Insurance News highlights the launch of CXO2 by The Bridge International
We appreciate Insurance News for highlighting the launch of CXO2. As a specialist consulting business, our practitioner team is...
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mitishapaleja5
- Jul 26
- 1 min
CXO2 Launch: Featured in Tech Business News and Mi3Australia—Transforming Customer Experience with 100+ Years of Expertise
We are pleased to see Tech Business News and Mi3Australia cover the launch of CXO2. With a dedicated team of customer-obsessed...
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mitishapaleja5
- Jul 26
- 1 min
CXO2: Consultancy.com.au Covers Our New Approach to Customer Experience
It’s great to see Consultancy Australia cover the announcement of our new CX business. CXO2 is a specialist consultancy with a team of...
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Sara
- Jul 24
- 3 min
Industry-leading boutique consultancy The Bridge International announces a new specialist consulting practice ‘CXO2’ to help clients “Breathe new life into customer experience”.
CXO 2 – Breathing New Life into Customer Experience - The Bridge International announces the launch of CXO2 led by CEO Sara Elmstrom...
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Sara
- Mar 11
- 2 min
Harnessing Omnichannel for Success: Highlights from Customer Contact Week 2024
We are thrilled to share the exciting news of our recent partnership with Customer Contact Week Australia and NZ 2024 (CCW24), where...
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Sara
- Aug 30, 2023
- 2 min
The Impact of Remote Work
The trend towards remote work did not stop with the end of the pandemic. It is ongoing and presents challenges to address.
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Sara
- Aug 30, 2023
- 1 min
International Health Care Organisation
Leading a digital transformation program, the CCSI team completed a health check of contact centre, back office and digital operations.
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Sara
- Aug 30, 2023
- 1 min
Government Agency
CCSI completed a health check and business process review, and reduced operational costs by 30%.
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Sara
- Aug 30, 2023
- 1 min
Leading Insurer
One of Australia’s leading state based insurance brands was impacted by four catastrophic weather events in 2021-22.
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Sara
- May 31, 2023
- 3 min
Contact centres grapple with unprecedented challenges
Digitisation & automation have become more important to businesses and offer great opportunities to enhance customer experiences.
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Sara
- Apr 1, 2023
- 1 min
Interview – Sara & Chloe
Contact Centre Solution International CEO Sara Elmstrom speaks with Chloe James.
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Sara
- Apr 1, 2023
- 3 min
Contact centres grapple with unprecedented challenges
It’s been said that digitisation and automation would lead to the decline or demise of contact centres in Australia. In reality, they’ve...
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Sara
- Mar 31, 2023
- 5 min
You don’t always have to think disruption in CX
For your customer, digital and operations’ strategy, delivering ”brilliant basics” is as important as the “magic moments".
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