CX News and Insights

As Customer Experience Practitioners, we spend a lot of time reviewing - you guessed it - customer reviews. Benchmarking and understand...

I recently read a quote that truly resonated:    “ If you look after your staff, they will look after your customers. It's that simple.”...

An effective loyalty strategy is a critical component in any brand’s customer experience (CX) and retention strategy. However, a loyalty...

Recently we wrote about how Big Tech is influencing customer experiences on a global scale. At the same time, we're also seeing a trend...