CX News and Insights

As Customer Experience Practitioners, we spend a lot of time reviewing - you guessed it - customer reviews. Benchmarking and understand...

I recently read a quote that truly resonated:    “ If you look after your staff, they will look after your customers. It's that simple.”...

An effective loyalty strategy is a critical component in any brand’s customer experience (CX) and retention strategy. However, a loyalty...

Recently we wrote about how Big Tech is influencing customer experiences on a global scale. At the same time, we're also seeing a trend...

Recently we wrote about how Big Tech is influencing customer experiences  and ultimately how this is driving a shift in customer...

Big tech has changed customer expectations on a global scale, and most other businesses can’t keep up.  In 2016, Uber resolved my...

When teams understand the customer deeply, their work doesn’t just meet metrics — it creates value that resonates. 

Over the past two articles in the "CEO for a Day" series, we've explored how people and culture serve as the foundation of business...

In today's competitive market, the link between customer experience (CX) and commercial success is undeniable; yet 'customer experience'...

Returning to Australia after a whirlwind week at InsureTech Connect (ITC) in the US, our team has been reflecting on the incredible...

Change Management, Visibility, and Engagement as Levers of Organisational Success  In Part 1 of our “CEO for a Day” series, we uncovered...

This week, our team from The Bridge International & CXO2 had the opportunity to attend the InsureTech Connect (ITC) Conference in Las...

Imagine you were the CEO, and you had the power to steer your company towards unparalleled success. What would you change? Over the past...

Dale brings a wealth of knowledge and expertise with over 20 years of experience in industries as diverse as energy, real estate,...

We appreciate  Insurance News   for highlighting the launch of  CXO2 . As a specialist consulting business, our practitioner team is...

We are pleased to see  Tech Business News   and  Mi3Australia  cover the launch of  CXO2 . With a dedicated team of customer-obsessed...

It’s great to see Consultancy Australia cover the announcement of our new CX business. CXO2 is a specialist consultancy with a team of...

CXO 2  – Breathing New Life into Customer Experience -  The Bridge International announces the launch of CXO2 led by CEO Sara Elmstrom...

We are thrilled to share the exciting news of our recent partnership with Customer Contact Week Australia and NZ 2024 (CCW24) , where...

The trend towards remote work did not stop with the end of the pandemic. It is ongoing and presents challenges to address.