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Contact Centre Strategy
Contact Centre Strategy
Contact Centre Technology

Moments that Matter

Our customer journey mapping identifies the key customer touch points and the Moments that Matter within your customer service offering.

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We use our Triple Play philosophy to benchmark Culture, Customer and Commercials. Our process review draws out the points of friction and opportunities to simplify and reduce effort and cost.

Experience and productivity improvements through process redesign

Contact Centre Strategy
Contact Centre Technology

Customer journey mapping and design

Contact Centre Strategy
Contact Centre Strategy

Outsourcing

Contact Centre Strategy
Contact Centre Strategy

Offshoring

Contact Centre Strategy
Contact Centre Strategy

Leadership capability

Contact Centre Strategy
Contact Centre Strategy

KPI development

Contact Centre Strategy
Contact Centre Strategy

Plug and play partnering

Contact Centre Strategy
Contact Centre Strategy

Contact centre enablement solutions

Customer Journey Map

Contact Centre Strategy

AWARENESS

Contact Centre Strategy

CONSIDERATION

Contact Centre Strategy

DECISION

Contact Centre Strategy

SERVICE

Contact Centre Strategy

LOYALTY

CUSTOMER ACTIONS

TOUCHPOINTS

NEW BUSINESS

EXPERIENCE

KPIs

BUSINESS GOALS

RESPONSIBLE TEAMS

RENEWAL

PRIVACY

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CONTACT

© 2023 CXO

by Beach Websites

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