Insight: The biggest challenge for CX leaders
- Mitisha Paleja
- Feb 1
- 1 min read
When we asked CX leaders to name their biggest CX challenge in a single word, the answers came quickly: Conversion. Change. Time. Technology…
Different leaders. Different industries. But the challenges were consistent. The same pressures surfacing repeatedly.
It’s a reminder that CX challenges are shared, and that solutions must start with clarity - clarity of culture, of customer need, and of commercial focus.
Because real solutions must start with the root cause - not the symptom.
They begin when we fall in ❤️with the problem, not the solution.
Originally posted to LinkedIn via CXO2.
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