Brendan Gale
Reporting, Insights & Projects
Brendan is a customer-focussed claims executive with extensive experience in building high performance teams, process optimisation, data insights and program management. For over 15 years, he has worked and consulted with multiple General Insurance leadership teams across top industry brands.
Customer Led Program Management
Brendan has built his reputation through consistently delivering outstanding results through the utilisation of large data sets to identify the highest value customer-experience opportunities. He demonstrates a unique ability to navigate complex process, technology and automation projects to drive seamless coordination and delivery across diverse teams.
Process Optimisation
As an advocate for efficiency and effectiveness, Brendan has a deep-seated passion for ensuring process waste is reduced to deliver increased business performance, staff culture & customer experiences. He brings a wealth of knowledge around measuring process throughput and identifying people, process and technology improvement opportunities.
Data & Insights
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Brendan has led multiple high performing data & insights teams in which he has developed advanced capabilities to distil large data sets to design business reports, and effectively identify and communicate high value opportunities. He places a strong emphasis on understanding end to end data lineage, relevant data context and utilising a macro to micro analysis methodology to ensure opportunities are identified, quantified and prioritised appropriately.
