Dale Clifford
Customer, Digital & Design
Dale is an experienced innovation designer with 20+ years' experience in energy, utilities, real estate and insurance. With expertise in IT Operations and CX Transformation, Dale specialises in developing strategies and scalable systems that help businesses develop, test and iterate solutions and experiences that customers need and want, with proven ROI.
Experience Design
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With a Lean Six Sigma and Human Centred Design mindset, Dale focuses on developing strategic solutions built for growth and quality. He’s owned customer advocacy programs, driving industry-leading NPS, helping businesses win industry awards and brand advocacy.
Sales & Service Operations
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Dale has led multifunctional operations teams, including Training Designer and Facilitators, Quality Assurance Teams, BPO, Knowledge Management, Sales and Service Contact Centres, Business Analysts, Insights Programs, Operational Reporting and Change Management.
IT Strategy & DevOps
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Dale has led multifunctional operations teams, including Training Designer and Facilitators, In the evolving technology landscape, Dale has managed large-scale CRM migration programs, cybersecurity initiatives and IT product development lifecycles. He knows how to build scalable IT platforms leveraging cloud providers, and deploying container services, networking, data loss prevention and BCP/DRP strategies.
Innovation & Product Development
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In his career, Dale has worked closely on affinity brands and partnerships such as IAG x Coles Financial Services (Coles Insurance), AGL x REA Group (realestate.com.au Connection Services), AGL x Harcourts (Harcourts Complete), Honey Insurance launch (AGL Investment) as well as NBN/Telco propositions such as AGL Internet.
