We know what customers want
and which brands deliver on customer expectations.
We use art and science to help you design experiences that deliver real ROI.
With over 4 million insights across 2,000+ Aussie brands, we get CX.
Getting CX right is important; Capterra found that 98% of Aussies read online reviews.
Ask us how your brand compares with our complimentary experience scorecard.
Brands we've worked with and for
Some of the results we've delivered for our clients.
4.5+ stars
Uplift across service ratings
< 18 months up from 2.2-stars.
200+ leaders
Delivered Inspire Leadership Coaching Program
$11 million
Benefit realised in the
first 12 months.
32% better
Improved NPS result following a CX transformation.
50% lower
Turnover < 12 months following transformation program.
3.3x ROI
In the first year for transformation program.
100% uplift
Improved Grade of Service experience.
30+ points
Improved eNPS
in 12 months.
30% more
Productivity uplift from process and training delivery.
We transform customer experiences.
We're part of The Bridge International, a non-traditional management consulting practice based in Australia, New Zealand and North America, with deep client-side experience.
With over 200 years' combined experience, we get CX. We operate across multiple sectors including financial services, energy, retail and government including start-up and not for profits.
Customer Experience has become the battleground
The fight for talent, changing consumer expectations, and the acceleration of emerging tech and AI, combine to create significant challenges in CX.
Local and international experience across industries
CXO2 fast tracks identification of the core opportunities and help transform performance, working collaboratively with leaders to build capability.
We don't just
offer generic solutions
We tailor our services to meet the unique needs of your business and co-design with your team to ensure change is meaningful and sustainable.
We've done it too.
We have a large network of Associates and Consultants who have deep CX expertise ranging from Chief Operating Officers to Specialists. We match experience and capability with the client’s needs to ensure the right fit and fast-tracked outcomes.
We help businesses build CX strategies that deliver for the customer, and the bottom line.
Sara uses her 25 year international, cross industry experience to help businesses build transformative CX strategies through a focus on culture, customer and commercials.
Sara takes a digital where-it-makes-sense approach to experience design leveraging the power of human to human to create meaningful connections of mutual value.
Our popular 360 Degree CX Review provides a view of current state relative to market and the macro environment and helps identify opportunities to evolve or transform CX.
We love nothing more than to help create fit-for-purpose and pragmatic programs that drive real change and propels an organisation towards their North Star - Sara Elmstrom, CEO
We know how to optimise business operations and achieve ROI.
David has built a leadership profile across Human Resources, Operations, and Strategy; bringing all these executive experiences together to help organisations thrive and deliver on great customer experiences.
He draws upon a range of business tools and techniques to deliver programs using agile and lean methods, managing risk, BPI and financial outcomes.
Our health check benchmarks capabilities against best practice because we know customers compare experiences across brands and industries.
We identify and support the development of
commercial strategies, regulatory, growth and
cost-out initiatives to improve profitability
outcomes - David Vincent, Partner
We can help you build a
High-Performance Culture.
Maria uses her behavioural sciences background to help design great experiences for customers and employees.
Maria has consulted with CEOs and group executives including Qantas, Westpac and IAG.
She is a culture and leadership expert and has worked alongside organisations delivering fit for purpose solutions which drive a positive and productive work culture and people engagement.
Our practical experience allows us to quickly identify the points of friction and the Moments that Matter through simple customer and employee journey mapping.
Our Triple Play philosophy covers Culture, Customer and Commercial to identify the points of friction in your business and opportunities to simplify and reduce effort and cost - Maria Stavrinides
High Performance
Culture
CX Measurement,
Insights & Reporting
Channel Economics &
Omnichannel
Customer Journey
Mapping
CX Strategy, CVP &
AI, Digitisation & Automation
Our popular 360 Degree CX Review provides a view of current state relative to market and helps identify opportunities to evolve or transform operations.
MACRO TRENDS
CXO2 operates across all aspects of a dynamic and growing industry. We provide external and independent insights that help businesses stay ahead
CX HEALTH CHECK
The CX health check is an independent assessment of key drivers of CX detailing opportunities across Culture, Customer & Commercials
CX INDUSTRY BENCHMARK
Our maturity assessment benchmarks capabilities against best practice because we know customers compare their experiences across brands and industries.
RECOMMENDATIONS
We co-create innovative and sustainable solutions and present key findings and recommendations to address areas of opportunity and achieve your desired future state.
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Some of our Case Studies
Latest News and Insights
We can help
If your business is navigating growth, transformation or rising customer expectations, we can help you turn strategy into measurable outcomes.
Contact us to find out how we can help you.
Alternatively, book at time to meet with us.
Explore our capabilities and experience.
Contact us
CXO2 provides specialist customer experience consultancy to organisations of any size.
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